Return and Refund Policy

Terms & Conditions

Avalon Crystals & Fine Minerals

Last updated: February 2026

1. General

These Terms & Conditions apply to all purchases made through avaloncrystal.com.

By placing an order, you agree to be bound by these terms.

Avalon Crystals & Fine Minerals is an independent UK-based online mineral dealer.

2. Products

All specimens are natural mineral specimens unless clearly stated otherwise.

Due to the natural formation of minerals:

Variations, inclusions, minor edge contacts or natural growth imperfections may occur.
Colours may vary slightly depending on lighting and screen settings.

All photographs are of the actual item for sale.

3. Pricing

All prices are listed in GBP (£).

We reserve the right to adjust prices at any time without notice.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

4. Orders & Payment

Orders are confirmed once payment has been successfully processed.

We use secure third-party payment providers. We do not store your full payment details.

We reserve the right to refuse or cancel orders at our discretion.

5. Shipping

Orders are dispatched within a reasonable timeframe after payment.

Delivery times are estimates and may vary depending on location.

Customers are responsible for providing accurate shipping information.

We are not liable for delays caused by postal or courier services.

6. Returns

Under UK consumer law, customers may return items within 14 days of delivery for a refund.

Conditions:

High-value items should be returned using insured and tracked shipping.

7. Damaged or Faulty Items

If your item arrives damaged:

We will work with you to resolve the issue promptly.

8. Limitation of Liability

Avalon Crystals & Fine Minerals shall not be liable for indirect or consequential loss.

Our total liability shall not exceed the purchase price of the item.

9. Governing Law

These Terms are governed by the laws of England and Wales.